A series by Raymond Stone
Try Resetting the Router
A comic novel in two books, based on a true story: one man, a farmhouse in Aberdeenshire, a small red light on a box in the porch, and the long, patient, entirely courteous collapse of customer service at a very large telephone company. No event in it should be assumed to be true. The physics is real.
Reading order
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Performing Beyond Expectations
One Man, Two Broadband Failures and the Complete Collapse of Customer Service
There is a white plastic box on the wall of a farmhouse porch in Aberdeenshire, four feet up, next to the coats. On the front of it are four small lights. Three of them are green. When the fourth one is red, the internet does...
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Original Decision Maintained Coming soon
The Complete Collapse of Customer Service, Continued
The fault is stuck. Not the fibre. The fibre is broken, somewhere out past the crossroads where a car took down a pole and a cabinet in July, and everybody agrees about that. What is stuck is the record. And until the record...